Keyway Finance Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose, and protect your personal information.

FSP Number: FSP1009976

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, you can contact our Privacy Officer at dawn@keyway.nz or visit www.privacy.org.nz.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will always be available on our website.

1. Collection of Personal Information

We may collect personal information from you when you:

• Apply for our financial services or products
• Communicate with us via phone, email, or online forms
• Use our website or digital platforms
• Participate in surveys, promotions, or provide feedback

The types of personal information we may collect include:

• Name, contact details, and identification documents
• Financial and employment information
• Details about your interactions with us
• Source of funds or wealth (where legally required)
• Any other information necessary to provide our services

2. Use of Personal Information

We use your personal information to:

• Verify your identity
• Provide and manage our financial services and products
• Assess your applications and creditworthiness
• Communicate with you regarding our services and products (including marketing)
• Improve our services and customer experience
• Respond to enquiries or complaints
• Meet our legal and regulatory obligations
• Protect or enforce our legal rights and interests
• Any other purpose authorised by you or the Act

3. Disclosure of Personal Information

We may disclose your personal information to:

• Credit reporting agencies and financial institutions
• Product providers including lenders and insurers
• Our service providers, auditors, and compliance reviewers
• Legal and professional advisors
• Third parties that help verify your identity (e.g. DIA, NZTA)
• Regulatory bodies such as FMA, IRD, and the Privacy Commissioner
• Social media platforms where we maintain a presence
• Any person authorised by you or the Act

We will not share your personal information unless permitted or required by law.

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from loss, unauthorised activity, or misuse. Information may be stored electronically with encryption and secure backups, or in secure physical formats.

Data may also be stored onsite at [Insert address] or with reputable cloud storage providers. All access is restricted to authorised personnel only.

5. Access and Correction

You have the right to access and request corrections to your personal information. We may require proof of identity before processing your request.

Please email dawn@keyway.nz with details of your request. If we decline to make a correction, we will attach a statement noting the request to the file.

6. Data Breaches

In the event of a data breach, our Privacy Officer will act promptly to assess, contain, and notify affected individuals and the Privacy Commissioner if necessary.

7. Internet Use, Cookies, and Analytics

Our website may use cookies and analytics tools to enhance your experience and monitor site performance.

You may manage or disable cookies via your browser settings. We may use trusted third-party providers for monitoring usage, and these services may collect usage and device information.

Links to external websites are not covered by our privacy policy. We recommend reviewing their policies before submitting any personal information.

8. Contact Us

If you have questions or concerns about this policy or our handling of your personal information, please contact:

Privacy Officer 
Keyway Finance Limited 
Email: dawn@keyway.nz